• What happens during my free trial?

    You will have access to all of our features allowing you take in the complete OnCall experience.


  • Do I need to include my credit card for a free trial?

    Not at all. You are welcome to try us out free of charge without worried about getting charged on the rare chance you don’t want to come onboard.

  • How long will it take to set up my free trial?

    We can have you up and running within 24 hours, we only have a brief questionnaire for you to fill out. As long as you are able to complete that we can move forward immediately.

  • What happens at the end of my free trial?

    A member of our team will reach out to you with results from the previous 14-day period. If you’d like to begin with us you can start immediately and will get back to work for you.

  • Does OnCall answer calls 24/7?

    Yes, we have 24/7/365 capabilities. Never will there be a minute that you go without a dedicated receptionist for your growing business.

  • Why would I use a live answering service when I have a voicemail?

    Studies show that 80% of callers will NOT leave a voicemail, on top of that 61% of callers are ready to buy when they make the phone call. So there is a SMALL 20% chance that the caller will actually leave a voicemail without moving down the line and calling the next business that actually answers the phone. Every missed call could potential mean thousands of dollars in the lifetime value of that customer.

  • Are there any contracts once I sign up with OnCall?

    Do you offer additional options or add-ons to the live receptionist plan?

  • Do you offer additional options or add-ons to the live receptionist plan?

    Yes we have multiple other features INCLUDED with your plan but we additionally offer other benefits and uses that your dedicated receptionist can complete for you.

  • Who answers my phone calls?

    Our professionally trained virtual receptionists are the only ones in the industry that are expertly trained in creating a custom experience with your callers. More times than not the businesses we serve receive online reviews specifically mentioning our receptionists believing they are an actual member of your staff on site!

  • What are the advantages of minute-based billing?

    You are specifically paying for ACTUAL TIME WORKED. Unlike traditional methods of hiring a receptionist, let’s say they are responsible for receiving 15-20 calls a day. This would mean they spend roughly ONE hour of their day on the phone. But you are paying them for an additional SEVEN! With our method you are only paying for the “one hour”, while having someone on call just in case for the other seven.

  • Do you charge if a scam/telemarketer calls our number?

    Never, we will politely decline and further block the number if you request.